Terms of Service

2.1 Technical Requirements

To use the Service, you need a device with internet access, a current supported web browser or a compatible version of the Android or iOS application, and JavaScript enabled for the website. Some features require an email account, sufficient device storage, audio output, or permissions described in the Privacy Policy. You are responsible for your internet connection and device costs.

We may publish minimum operating-system, browser, file-format, and file-size requirements in the relevant interface. Using outdated software may limit functionality or security.

2.2 Contract Formation and Duration

A contract for account services is concluded when you complete registration, expressly accept these Terms, and we confirm or activate your account. The free account service continues until you or we terminate it in accordance with these Terms.

Guest features are supplied when you request and receive the relevant feature. You may stop using guest features at any time. You may terminate your account contract at any time through the available account-deletion process or by contacting us.

2.3 Future Paid Features

The Service is currently provided free of charge. We reserve the right to introduce paid features, subscriptions, or a paid plan in the future. Any such introduction will be communicated in advance, together with the applicable price, billing period, main features, contract duration, renewal and cancellation conditions, payment method, and any other pre-contract information required by law. Statutory consumer rights, including the EU right of withdrawal where it applies, will not be limited by these Terms.

2.4 Conformity and Updates for Consumers

Where consumer law applies, we are responsible for supplying digital content and digital services in conformity with the contract and for providing updates, including security updates, required to maintain conformity. If a digital service is not supplied or does not conform, the consumer may have statutory rights to require supply or conformity, receive a proportionate price reduction, or terminate the contract. Nothing in these Terms limits those rights.

4.1 Ownership and License

You retain ownership of audio samples, kits, and other content you upload or create ("User Content"). You confirm that you have the rights necessary to upload and use it.

You grant us a non-exclusive, worldwide, royalty-free license to host, reproduce, process, adapt to technical formats, display, and transmit User Content only as necessary to operate, secure, and improve the Service and to make content available according to the visibility settings you select. The license for non-public content ends when that content is deleted, subject to temporary technical copies and legal retention duties. The license for published content continues until the content is deleted or made private, except for copies that other users lawfully obtained before that change.

4.2 Restrictions

You must not upload, share, or distribute content that:

• Infringes intellectual-property or other third-party rights
• Contains copyrighted material you are not authorized to use
• Is illegal, fraudulent, threatening, abusive, or unlawfully discriminatory
• Contains malware, viruses, or harmful code
• Violates applicable law or these Terms

For specific content guidelines, see Account Rules §2.

4.3 Content Moderation and Illegal-Content Notices

We may restrict visibility, remove content, suspend access, or take other proportionate action where content is illegal or violates these Terms or the Account Rules. We consider the nature, severity, frequency, context, and consequences of the violation and act with due regard to users' fundamental rights.

Anyone may report suspected illegal content through the reporting tools available in the Service or the Contact Form. A sufficiently precise notice should identify the content, explain why it is considered illegal, provide its exact location or kit identifier, include the reporting person's contact details where legally required, and contain a good-faith statement that the information is accurate.

We process notices in a timely, diligent, objective, and non-arbitrary manner. Where required by the Digital Services Act, we will confirm our decision to the reporter and provide an affected user with a clear statement of reasons, including available appeal or redress options. We may withhold information where disclosure is prohibited by law or would undermine safety, fraud prevention, or an investigation.

9.1 Account Deletion

Account deletion is available in two forms:

Step 1: Account Anonymization (Automatic after a Grace Period)

When you select Delete in profile settings:

• Your account enters a 24-day grace period with status "anonymization pending"
• After that period, the account is anonymized:
  • The public username becomes "User"
  • The avatar is removed
  • Login credentials are deleted
  • Published kits and sounds remain available without being attributed to your former profile
• You can cancel the pending anonymization during the grace period using the method stated in the confirmation email or by contacting support

Step 2: Complete Deletion (Requires Contact Form)

For complete deletion of the account and associated kits and sounds:

1. Select Delete in profile settings to receive a verification code by email
2. Submit an Account Deletion Request with:
   • Inquiry type: "Account Deletion Request"
   • Your account email address and verification code
   • Confirmation of the deletion request
3. We will process the verified request without undue delay and normally within 30 days

The contact-form workflow is a method of identity verification, not the only way to exercise a statutory data-protection right. You may also send a rights request to k.nowak@rezone-group.com. We may retain specific data where retention is required or permitted by law, for example to establish, exercise, or defend legal claims.

12.1 Kit and Sample Deletion

When you delete a kit or audio sample:

• It may be marked for deletion before permanent removal from active systems
• Removal from active systems may take up to 30 days
• Temporary cached or backup copies may remain for a limited period and will not be restored to active use except where needed for disaster recovery
• Data required by law or for legal claims may be retained only for the applicable period

12.2 Personal-Data Requests

Requests to exercise data-protection rights are handled under the Privacy Policy. We respond without undue delay and in any event within one month, subject to a lawful extension for complex or numerous requests. Identity verification will be limited to information reasonably necessary for the request.

14.1 Filing a Complaint

You may submit a complaint about the Service, digital-content conformity, or an account decision through the Contact Form by selecting "General Inquiry" and placing "Complaint" in the subject, or by emailing xazu.work@gmail.com.

To help us investigate, include where applicable:

• Your username and account email
• A description of the issue and when it occurred
• Relevant kit, transaction, or message identifiers
• The resolution you request

Providing the suggested information is not a condition for a valid complaint if we can otherwise identify and assess it.

14.2 Response

We will respond to a consumer complaint on paper or another durable medium within 14 days of receipt unless a different mandatory period applies. Under Polish consumer law, if we do not respond within the applicable 14-day period, the complaint is considered accepted.

A response that does not resolve the dispute will include the reasons for our position and the information concerning consumer alternative dispute resolution required by applicable law.

14.3 Alternative Dispute Resolution

Consumers may seek free assistance from a municipal or county consumer ombudsman (Miejski/Powiatowy Rzecznik Konsumentów) or use an authorized consumer ADR body, including the competent Provincial Inspectorate of Trade Inspection (Wojewódzki Inspektorat Inspekcji Handlowej), where applicable. Participation in a particular ADR procedure depends on applicable law and our statement after an unresolved complaint.

The former European Commission Online Dispute Resolution platform was discontinued on July 20, 2025. Current information about EU consumer redress and ADR bodies is available through the European Commission's Consumer Redress resources.